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Aguardando chegada do pedido

Recebi meu pedido após solicitar um reembolso. O que posso fazer?

Mantenha o produto na embalagem original, juntamente com todos os documentos que comprovem a compra e o reembolso. Você precisará deles para futuras comunicações com o vendedor e o sistema de pagamento.

Não recebi meu pedido. O que devo fazer?

Verifique o e-mail que você recebeu após fazer seu pedido. Ele deve conter informações sobre o status do seu pedido e a data prevista de entrega.

E se o pacote for retido pela alfândega?

Se o conteúdo da encomenda for suspeito para os agentes da alfândega (por exemplo, muitas mercadorias idênticas), ela poderá ser verificada novamente.

Se o tempo de resolução da disputa for excessivamente prolongado e você preferir não esperar, quais ações devem ser tomadas?

Se todas as outras opções falharem, talvez seja necessário considerar uma ação judicial. Esse processo pode ser demorado e custoso, por isso é importante avaliar os possíveis benefícios em relação aos riscos e custos.

Quando receberei meu pedido?

Acompanhe o status do seu pedido: o marketplace Woodmart oferece a possibilidade de acompanhar o status de um pedido pelo número de rastreamento.

Pedido & Pagamento

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

Pós-venda

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

Reembolso

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.